Privacy Policy

Last Updated: June 2026

At Professional Fleet Services ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal and corporate information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our fleet maintenance, repair, and emergency roadside services (collectively, the "Services").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our Services.

1. Information We Collect

We may collect information about you and your business in a variety of ways. The information we may collect includes:

Personal and Corporate Data

Personally identifiable information, such as your name, corporate shipping/billing address, email address, and telephone number, that you voluntarily give to us when you request an estimate, dispatch an emergency service, or contact us. This may also include corporate fleet details, DOT numbers, and vehicle identification numbers (VINs).

Payment Information

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange services from our site or via our dispatch team. Note: All payment data is stored by our payment processor and we do not retain complete credit card numbers on our internal servers.

Derivative and Usage Data

Information our servers automatically collect when you access our website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Dispatch technicians to your vehicle's location for emergency roadside assistance.
• Create, generate, and manage estimates, invoices, and billing accounts.
• Maintain comprehensive repair histories for your commercial fleet.
• Fulfill and manage purchases, orders, payments, and other transactions related to our Services.
• Email you regarding your account, order status, or preventative maintenance reminders.
• Respond to customer service requests and resolve disputes.
• Monitor and analyze usage and trends to improve your experience with our website.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations, including:

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, parts ordering, data analysis, email delivery, hosting services, and customer service.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Tracking Technologies and Cookies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the Site and improve your experience. When you access our website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal data we collect from you, change that information, or delete it in some circumstances. If you would like to review or change the information in your account or terminate your account, you can contact us using the contact information provided below.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you become aware of any data we have collected from children under age 13, please contact us.

8. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of our Services.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact our administrative office at:

Professional Fleet Services
Email: privacy@professionalfleetservices.com
*Please refer to our Contact Page for phone numbers and physical mailing addresses.